Because I don’t like it when websites require my personal information TO GET A PRICE QUOTE, I have been called a “risk.”
Yup. I went to a website (still debating on calling them out or not) to price check my cat’s insulin since it’s pretty expensive. I had to fill out an order form just to see how much it would cost (shipping and taxes, etc).
Well, I filled it out but then I saw a link saying that certain items have to be cooler-shipped (insulin is one of those items), I *knew* that the shipping would be astronomical. So I clicked “Customer Service” to find out the shipping rates. I did not click “Order Now” or even (THANK GOD) enter my payment information.
When I saw that shipping would be well over $35.00 (USD), I immediately laughed and closed out the browser. I’m sure it’s expensive to cooler-ship items… but I can get this insulin from my vet for under the price this website was selling it for.
About 30 minutes after closing my browser, my cellphone rings. It’s a number I don’t recognize, so I don’t answer. Three minutes later, it rings the same phone number AGAIN. I also did not answer this call… And they left a voicemail.
First of all, if you’re leaving a professional voicemail, it helps to speak clearly and not like an insolent child. I was actually amazed that this woman left such a bad message. She mentioned sending me an email, as well.
So, within 30 minutes of closing out of the browser, I receive TWO phone calls and an email asking for my zip code to get the price quote. (Hint: I entered my zip code in the form on the website — /headdesk).
We respect your privacy.
Personal information such as your e-mail address, your mailing address, or telephone number is only gathered by us when you supply it…either on-line, over the telephone or through the mail. [Company} will use the information you provide to tell you about new products, services, upcoming events, and other ways to enhance your overall shopping experience.
Any and all information collected on this site, over the telephone or through the mail will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Note that last sentence. “Any information you give us will be held with care and will not be used in ways that you have not consented to.” Desperate phone calls are probably not covered by this, but I’m no lawyer.
Nowhere on the form or shopping cart or hell ANYWHERE on the website does it say that I would be contacted within 30 minutes (especially in the manner I was contacted; like there was an emergency and they needed to get a hold of me).
Here’s the email chain between me and the “customer service” agent. You tell me if you would be happy to fork over your personal information to a company who so OBVIOUSLY cares little about their reputation, *actual* customer service or whether they are scaring off potential customers.
Stupid me! How DARE I attempt to protect my own information online!